Our Vision is to be the recognized a market leader in the aviation services industry.
Our Mission is to exceed the expectations of its customers in flight services. ALFA standard of excellence in customer service is exemplified by consistently providing safe and reliable aircraft transportation solutions.
Aviation Services: Business is a human endeavor. The professionalism, skills, and experience of our employees are the key to our success. Our company’s future is secured by valuing and encouraging the contributions of each employee.
Customer Service Excellence: Excellence arises from a daily dedication toward exceeding expectations. Excellence is never static; it demands that each ALFA staff member seek continuous improvement.
Efficiency: Disciplined cost-control fosters creativity. While an inefficient business with great products and services can possibly fail, an efficient company with good products and services can grow and succeed.
Reliability: ALFA is chosen by customers thanks to their confidence in the reliability of ALFA’s services and the professionalism of its flight operational team.
ALFA’s core values include integrity, excellence, accountability, respect and commitment.
Integrity: At ALFA, we promote conducting business with integrity. We proudly uphold the values of honesty, truthfulness and sincerity, while remaining fair and ethical no matter how difficult a situation may become. ALFA’s staff seek constantly to maintain a professional demeanor despite critical decisions while conducting business. We stay ethically unyielding and honest. ALFA nurtures trust by saying what we mean, matching our behavior to our words and taking responsibility for our actions.
Excellence: ALFA strives for dynamism by embracing changes. We follow the maintenance manuals on every job, treat every mission as if our family members were flying in the aircraft. We make sure the customer feels satisfied by going above and beyond what they’ve asked for. ALFA’s goal is to build customers for life because ALFA understands that excellent customer experiences bring customers back.
Accountability: Our team members and our partners are accountable. We like to hear your feedback and always follow through on our promises.
Respect: ALFA treats customers and colleagues with respect by listening thoughtfully to opinions and working together to clarify shared goals. ALFA tries to be open and honest with others and seeks to create a culture of transparency.
Commitment: At ALFA, we take time to understand our customers' specific needs so that we can offer personalized services, as opposed to a standard set of services. We have many years of experience, sound expertise and training to deliver efficient services we are proud of.
