This privacy policy has been compiled to better serve those who are concerned with how their personally identifiable information (PII) is being used online. PII, as used in privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, company details or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personally identifiable information in accordance with our website.

Information we collect and use :

When ordering or registering on our website, as appropriate, you may be asked to select or enter some personal details such as: first name, last name, company or operator name, country, city, telephone number, mobile number, company web site, email address, aircraft type, MTOW, aircraft registration, flight number and call sign, purpose of flight, flight schedule, crew members’ details, passengers’ details, type of cargo or load if any, type of aircraft navigation equipment, mailing address, billing address or other details to help you with your experience. 

How we use your information and with whom may the information may be shared?

We will use your information to provide and personalize our service.

To allow us to better service you in responding to your customer service requests.

To quickly process your transactions.

To provide you with services or information that you have requested or products or services that you have ordered, such as: obtaining over-flight and landing permits, arranging ground handling, etc..

To confirm or fulfill an order you have submitted.

To monitor or improve the performance and status of services you requested.

We will also use your contact details to communicate with you. We may use your information to send you offers and news about our products and services or those of other carefully selected companies that we think may be of interest to you. We may contact you by post, email, telephone including SMS, fax, or by social media or messenger for these purposes.

To manage your account, including processing bills.

To resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use.

Who we may share your personal information with:

Third-party providers :

We use third parties to perform certain functions on our behalf including processing your actual orders, credit card processing, business analytics, and fraud prevention. We may also authorize third-party providers to collect information on our behalf. They will have access to your personal information if necessary to perform their function but they cannot use it or disclose it for any other purpose, unless you have specifically given them consent to do so.

Suppliers:

Such as CAA, FBO’s, airport authorities, handling companies, handling agents, fuel suppliers, flight plan generators, and permits agent who fulfill your flight related request.

Are Cookies used on our site?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the requests like status of all your trips, pending services and updates. They are also used to help us understand your most used services and their locations and destinations, based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

Help remember and process the services you requested.

Compile aggregate data about site traffic and interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled. It may not provide you the efficiency in your site experience and some of our services will not function properly.

However, you can still place orders.

Third Party Disclosure :

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our website policies, or protect ours or others' rights property or safety

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We agree to the following:

Users can visit our website anonymously.

Users can register and save their private information.

By using this website you agree to the terms of this privacy policy, our cookies policy and our terms of use. We may amend this privacy policy and/or our cookies policy and/or the terms of use from time to time without notice.

What happens if the Privacy Policy Changes?

We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow such Visitor or Authorized Customer to prevent such disclosure.

CAN SPAM Act

We collect your email address in order to be in accordance with CANSPAM we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us and we will promptly remove you from ALL correspondence.